The Command and Control (C&C) solution is the incident management and deployment solution for police officers responding to incidents reports by the public. Command and control is the authority and capability of an organisation to direct the actions of its personnel and the use of its equipment.

Incidents are usually graded based on severity of the incident and officers have Service Level Agreements (SLA’s) target in responding to incidents especially serious/critical incidents. SLA’s may differ from police force. C&C can also be used for a wide range of scenarios ranging from policing local community events, to responding to a major criminal investigation such as a terrorist attack, arson attack requiring several officers to respond to more sensitive investigations such as a rape incident requiring more specialised officers.

There are times where certain incidents or operations where the police response requires a different approach and it may be necessary to establish a dedicated command structure such as bronze, silver and gold.