Here you will find information on what cookies may be set when you visit the Knowledge Hub and how to reject or delete those cookies.
What is a Cookie?
A HTTP cookie (cookie) is a small parcel of text sent backwards and forwards between a web browser and a website that is stored on your browser or the hard drive of your computer if you agree.
The EU directive relating to cookies says you should know what cookies are used, why they are used and you should be able to explicitly accept them as they can track information about your browsing.
List of the Main Knowledge Hub Cookies
This is a list of the main cookies set by the Knowledge Hub, and what they are used for.
|GUEST_LANGUAGE_ID||No||Specifies the user language preference|
|JSESSIONID||No||Identifies the user's browsing session|
|COMPANY_ID||Yes||The ID of the portal instance|
|ID||Yes||Encrypted user ID, used for auto-login (remember me)|
|LFR_SESSION_STATE||Yes||Used for client-side session interaction, e.g. session timeout warnings|
|LOGIN||Yes||The user's username, for pre-populating the username field|
|PASSWORD||Yes||Encrypted user password, used for auto-login (remember me)|
|REMEMBER ME||Yes||Indicates whether or not the user has opted for auto-login|
|SCREEN_NAME||Yes||Encrypted user screen name|
Third Party Cookies
The Knowledge Hub uses the following third-party cookies to help provide services. If you would like more information about the cookies used by these suppliers, as well as information on how to opt out, please see their individual privacy policies listed below.
Google Analytics – The Knowledge Hub uses this web analytics service to help provide services and track specific browsing information, for example, how users arrive at the site, the pages viewed by users and options they select, and the paths taken through the site. Google Analytics will also store this information.
Cookies Set by Third Party Sites
We sometimes embed photos and video content from websites such as YouTube to provide additional useful content such as instructional video clips. As a result, when you visit a page with content embedded from these sites you may be presented with cookies from them.
We do not control the dissemination of these cookies. You should check the relevant third-party website for more information about them.
Knowledge Hub Sharing Tools
Embedded share buttons to enable users of the site to easily share items on other social networks may set a cookie when you are also logged in to their service. We do not control the dissemination of these cookies and you should check the relevant third-party website for more information about these.
How to Control and Delete Cookies
If you wish to restrict or block the cookies which are set by the Knowledge Hub, you can do this by setting your browser to reject them. The 'Help' section on your browser will tell you how to do this.
For information on how to do this on your mobile phone, you will need to refer to the appropriate manual.
Please note that the Knowledge Hub relies on a number of cookies to function and if you set your browsers to reject or block the cookies, you will not be able to use or access all or parts of the Knowledge Hub.
The Knowledge Hub uses a supplier (PFIKS) who also set cookies on our behalf in order to deliver the services that they are providing. If you would like more information about the cookies used by the supplier, as well as information on how to opt out, please see the relevant sections above.
To contact us, please raise a ticket on our support portal or email us.