The Knowledge Hub Cookie Policy

Here you will find information on what cookies may be set when you visit the Knowledge Hub and how to reject or delete those cookies.

What is a Cookie?

A HTTP cookie (cookie) is a small parcel of text sent backwards and forwards between a web browser and a website that is stored on your browser or the hard drive of your computer if you agree.

The Knowledge Hub uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and allows us to improve the Knowledge Hub. By continuing to browse our site and use the Knowledge Hub, you are agreeing to our use of cookies.

Cookie Laws

The EU directive relating to cookies says you should know what cookies are used, why they are used and you should be able to explicitly accept them as they can track information about your browsing.

How Does the Knowledge Hub Use Cookies?

The Knowledge Hub will only ever use cookies to deliver a better service and online experience to you. We will never use cookies in a malicious or covert way to gather information about you. We are providing information here on what cookies we use and why. We are also publishing information on what cookies are and how to both block them and delete them. If you do not wish to allow this for whatever reason, you will be unable to use the Knowledge Hub as they are all essential to its operation.

List of the Main Knowledge Hub Cookies

This is a list of the main cookies set by the Knowledge Hub, and what they are used for.

Name Logged-in Description
GUEST_LANGUAGE_ID No Specifies the user language preference
JSESSIONID No Identifies the user's browsing session
COMPANY_ID Yes The ID of the portal instance
ID Yes Encrypted user ID, used for auto-login (remember me)
LFR_SESSION_STATE Yes Used for client-side session interaction, e.g. session timeout warnings
LOGIN Yes The user's username, for pre-populating the username field
PASSWORD Yes Encrypted user password, used for auto-login (remember me)
REMEMBER ME Yes Indicates whether or not the user has opted for auto-login
SCREEN_NAME Yes Encrypted user screen name

Third Party Cookies

The Knowledge Hub does not use any third party cookies.

Cookies Set by Third Party Sites

We sometimes embed photos and video content from websites such as YouTube to provide additional useful content such as instructional video clips. As a result, when you visit a page with content embedded from these sites you may be presented with cookies from them.

We do not control the dissemination of these cookies. You should check the relevant third-party website for more information about them.

Knowledge Hub Sharing Tools

Embedded share buttons to enable users of the site to easily share items on other social networks may set a cookie when you are also logged in to their service. We do not control the dissemination of these cookies and you should check the relevant third-party website for more information about these.

How to Control and Delete Cookies

If you wish to restrict or block the cookies which are set by the Knowledge Hub, you can do this by setting your browser to reject them. The 'Help' section on your browser will tell you how to do this.

For information on how to do this on your mobile phone, you will need to refer to the appropriate manual.

Please note that the Knowledge Hub relies on a number of cookies to function and if you set your browsers to reject or block the cookies, you will not be able to use or access all or parts of the Knowledge Hub.

The Knowledge Hub uses a supplier (PFIKS) who also set cookies on our behalf in order to deliver the services that they are providing. If you would like more information about the cookies used by the supplier, as well as information on how to opt out, please see the relevant sections above.

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