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Get help from our dedicated Knowledge Hub support team

We're Here to Help

Our Knowledge Hub support team is ready to assist you with any questions, technical issues, or requests you may have. Contact us at support.knowledgehub@pds.police.uk and we'll get back to you as soon as possible.

Support Hours: Monday - Friday, 9:00 AM - 5:00 PM
Response Time: We aim to get back to you within 1 working day

Help Us Help You

To ensure we can resolve your issue quickly and effectively, please include the following information when contacting us:

  • The email address you registered with on the Knowledge Hub
  • Add a relevant subject title to the email
  • A detailed description of the issue or request
  • Steps you've already tried to resolve the issue
  • Screenshots or error messages (where applicable)
  • Your browser type and version (where applicable for technical issues)
  • Any relevant group names or URLs

Raise a Support Ticket

Report technical issues, bugs, login problems, or any other difficulties you're experiencing with the Knowledge Hub.

Create Support Ticket

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Before You Contact Us

You might find the answer you're looking for in our help documentation: